Sub-processors
Effective date: May 5, 2026
West Networks, LLC engages the sub-processors listed below to deliver WestHub. We update this
page when we add or change sub-processors. Customers with executed Data Processing Addendums
can subscribe to change notifications by emailing dpo@westhub.app;
we will give at least 30 days notice before adding a new sub-processor that processes Customer
Content.
Core platform sub-processors
| Sub-processor | Purpose | Data processed | Location |
|---|
| Twilio, Inc. |
Voice telephony, SMS, video meetings, programmable carrier services. Carrier of record for inbound and outbound PSTN. |
Caller ID, called number, call audio, recording, SMS bodies, video room metadata. |
USA |
| Deepgram, Inc. |
Speech-to-text transcription (nova-3 model) and natural-voice text-to-speech (Aura) for IVR, voicemail greetings, and recording disclosures. |
Audio submitted for transcription (transient), prompt text submitted for TTS rendering. |
USA |
| Anthropic, PBC |
AI summarization of call and meeting transcripts, action item extraction, AI-drafted quotes and email replies. |
Transcript text and CRM context submitted to the Claude messages API. No raw audio. |
USA |
Payment and financial
| Sub-processor | Purpose | Data processed | Location |
|---|
| Stripe, Inc. |
Payment processing, vault for cards on file, subscription billing. |
Cardholder name, card token, billing address, payment amount and currency. Full PAN never reaches WestHub servers. |
USA |
| Plaid, Inc. |
Bank account verification and ACH initiation for invoicing. |
Bank account holder name, masked account/routing numbers, balance verification responses. |
USA |
Mobile push
| Sub-processor | Purpose | Data processed | Location |
|---|
| Google LLC (Firebase Cloud Messaging) |
Push notifications to Android devices for the WestHub Chat, Mail, and Authenticator apps. |
Device push token, notification payload metadata. Notification bodies are kept short and never include sensitive content. |
USA |
| Apple Inc. (Apple Push Notification service) |
Push notifications to iOS devices for the WestHub Chat, Mail, and Authenticator apps. |
Device push token, notification payload metadata. |
USA |
Connectivity and security
| Sub-processor | Purpose | Data processed | Location |
|---|
| Internet Security Research Group (Let's Encrypt) |
TLS certificate issuance for westhub.app and sub-domains. |
Domain names. No customer content. |
USA |
Customer-initiated integrations
The following are not WestHub sub-processors but are services the Customer may
elect to connect to their WestHub tenant. When a Customer connects one of these, the Customer
authorizes data flow between WestHub and the third party at their direction.
| Service | Use case |
|---|
| Zoho (Books, Desk) | Accounting and helpdesk sync at Customer election. |
| WooCommerce | E-commerce order import for tenants with a connected store. |
| Peplink Partner API / InControl 2 | Network device monitoring for Customers with Peplink hardware. |
| Microsoft Graph (Outlook, Teams) | Mail and calendar sync at Customer election. |
| Google Workspace | Mail and calendar sync at Customer election. |
Hosting and infrastructure
WestHub's primary application servers, mail servers, and SQL databases are operated by
West Networks, LLC on infrastructure West Networks owns and controls (Proxmox virtualization,
BGP-anycast routing, Always On availability groups). We do not use a hyperscaler cloud provider
for primary compute or primary storage of Customer Content. Backup storage is described in our
Data Processing Addendum.
Change history
| Date | Change |
|---|
| 2026-05-05 | Added Deepgram (speech-to-text + Aura TTS). Removed deprecated Anthropic transcription path (audio was never accepted by Anthropic; used only for AI summarization now). |
| 2026-05-05 | Initial publication. |